Privacy Policy for Royal Brands Coach

1. Introduction

Royal Brands Coach (“we,” “us,” or “our”) is committed to protecting the privacy of our customers, including airline crew members and airline representatives. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our chauffeur services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, airline affiliation, and payment information provided during booking.
• Booking Information: Pick-up/drop-off locations, travel dates, and special requests.
• Usage Data: Information about how you interact with our website (www.royalbrandscoach.com) or mobile app, such as IP address, browser type, and pages visited.
• Location Data: If you use our mobile app, we may collect location data to facilitate pick-up and drop-off, with your consent.

3. How We Use Your Information

We use your information to:

• Process and manage bookings.
• Communicate with you about your reservations or account.
• Improve our services through analytics and feedback.
• Comply with legal obligations, such as tax reporting.
• Send promotional offers or updates, if you opt in to receive them.

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, vehicle maintenance, or IT services, under strict confidentiality agreements.
• Airlines: Limited information (e.g., crew member names and schedules) may be shared with airlines to coordinate services.
• Legal Authorities: When required by law or to protect our rights, we may disclose information to government agencies or courts.
  We do not sell your personal information to third parties.

5. Data Security

• We use industry-standard security measures, such as encryption and secure servers, to protect your information.
• Despite our efforts, no system is completely secure. We are not responsible for unauthorized access beyond our reasonable control.

6. Your Rights

• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Opt-Out: You may opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.
• Data Deletion: You may request deletion of your data, subject to legal retention requirements, by emailing privacy@royalbrandscoach.com.

7. Cookies and Tracking

• Our website uses cookies to enhance user experience and track site usage. You can manage cookie preferences through your browser settings.
• We use analytics tools (e.g., Google Analytics) to collect anonymized data about website usage.

8. International Transfers

As a US-based company, your data is primarily stored and processed in the United States. If you are located outside the US, your information may be transferred to the US, where data protection laws may differ.

9. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on our website, and significant changes will be communicated via email or app notification.

11. Contact

For questions or concerns about this Privacy Policy, contact us at (800) 555-1234 or privacy@royalbrandscoach.com.

Last updated: July 27, 2025